Refund and Return Policy

Returns, Refunds and Exchange Policy

Last Updated: January 2026

This Returns, Refunds and Exchange Policy (“Policy”) forms an integral part of the Terms and Conditions of Ghazal Couture (“Company”, “we”, “us”, “our”) and governs the process, conditions, and timelines applicable to returns and refunds for products purchased through https://wearghazal.com/ (the “Website”).

By placing an order on the Website, you expressly acknowledge and agree to comply with this Policy. Failure to adhere to the requirements set forth herein may result in rejection of a return or refund request.

1. General Policy Framework

Ghazal Couture is a premium fashion and couture brand. Due to the nature of our products, all returns and refunds are subject to strict verification and inspection procedures. Returns and refunds are not automatic and shall be processed only after compliance with the conditions outlined below.

2. Mandatory Unboxing Video Requirement

To be eligible for any return or refund, the customer must provide a clear and continuous unboxing video of the product at the time of delivery.

Unboxing Video Guidelines:

· The video must be recorded before opening the package

· The shipping label must be clearly visible

· The video must be continuous, unedited, and uncut

· The product and its condition must be clearly visible

The unboxing video is mandatory and non-negotiable. Any return or refund request submitted without a valid unboxing video shall be automatically rejected, regardless of the reason cited.

3. Eligible Reasons for Return, Refund, or Exchange

Subject to successful verification, returns and refunds shall be considered only under the following circumstances:

· The product received is damaged at the time of delivery

· The product delivered is incorrect or materially different from the item ordered

· Size or fit issues

All claims must be supported by the mandatory unboxing video and relevant photographic evidence.

4. Non-Eligible Reasons for Return, Refund, or Exchange

Returns or refunds shall not be accepted under the following circumstances:

· Change of mind or personal preference

· Color variation due to lighting, photography, or screen resolution

· Fabric texture or material dissatisfaction

· Delay caused by courier or logistics partners

· Products showing signs of use, wear, washing, alteration, or damage after delivery

· Missing original tags, labels, or packaging

· Requests submitted without a valid unboxing video

5. Return Request Procedure

To initiate a return request, customers must:

1. Contact Ghazal Couture within the prescribed return request window communicated at the time of delivery

2. Submit the mandatory unboxing video along with supporting images

3. Await verification and approval from the Ghazal Couture team

Approval or rejection of return requests shall be communicated at our sole discretion after review.

6. Return Shipping & Receipt

Once a return or exchange request is approved:

· The customer shall ship the product back in its original condition and packaging

· The customer is responsible for safe packaging of the return shipment

· Ghazal Couture shall not be liable for loss or damage during return or exchange transit

Returned products must be unused, unworn, unwashed, unaltered, and in resalable condition with all original tags intact.

7. Inspection and Verification

All returned products are subject to thorough inspection upon receipt at our business premises. Ghazal Couture reserves the absolute right to:

· Accept or reject the return based on inspection findings

· Reject any product that does not meet return eligibility criteria

If a returned product fails inspection, it shall be shipped back to the customer at the customer’s expense, and no refund shall be issued.

8. Refund and Exchange Processing Timeline

Upon successful inspection and approval:

· Refunds or exchanges shall be processed within 10 (ten) business working days from the date the returned product is received at our business location

· Processing shall commence only after completion of inspection and internal approval

This timeline excludes bank processing or payment gateway delays, which may vary depending on the customer’s financial institution.

9. Refund Amount, Exchange Conditions & Shipping Charges

Refunds

Approved refunds shall be processed subject to the following conditions:

· Shipping charges are non-refundable

· Any applicable shipping or logistics costs shall be deducted from the refund amount

· Refunds shall be issued for the product value only, after applicable deductions

· Refunds shall be credited to the original mode of payment used at the time of purchase

Exchanges

Where an exchange is approved:

· Exchanges are subject to product availability at the time of processing

· Shipping and logistics charges applicable to exchanges may be borne by the customer

· If the exchanged product has a higher value, the customer shall pay the price difference

· If the exchanged product has a lower value, no refund of the price difference shall be issued

· Ghazal Couture reserves the right to offer an exchange in lieu of a refund at its discretion

11. Final Authority

The final decision regarding eligibility, approval, inspection results, and refund amount shall rest solely with Ghazal Couture. All decisions made by the Company in this regard shall be final and binding.

12. Policy Amendments

Ghazal Couture reserves the right to modify, amend, or update this Refund and Return Policy at any time without prior notice. Any changes shall be effective immediately upon publication on the Website.

13. Contact Information

For return or refund-related queries, customers may contact us at:

· Email: ghazalcouture8287@gmail.com

· Phone: +91 9769 905145

By placing an order on the Website, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy in its entirety.

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